Shipping and Refund Policy

**Shipping Policy: Preorder and Release Day Shipping**

Thank you for ordering from our store! Please take note of our shipping policy for all items:

 

**Pre-ordered items:**

If you have secured your book before its official release day. Your payment will be charged at the time of purchase. 

 

**Release Day Shipping:**

On the offical release date, we will begin shipping all preordered copies to our valued customers. Rest assured, your book will be carefully packed to ensure it arrives in pristine condition.

 

**Shipping Times:**

After the release day, we strive to process and ship all preorders within 1-3 business days. Please note that shipping times may vary depending on your location and release dates are subject to change. 

 

**Shipping Rates:**

Shipping rates are currently a flat rate of $5.00. You can review the shipping options and costs during the checkout process.

 

**Tracking Information:**

Once your order is shipped, you will receive a confirmation email containing tracking information. You can use this information to keep track of your package's journey and estimated delivery date.

**Our Commitment to Your Satisfaction: Refund Policy**
At Sleepy Cow Books, our utmost priority is your satisfaction and providing you with exceptional service. While we do our best to ensure your experience is flawless, we understand that unforeseen circumstances may arise. As of now, we have a no refund policy in place for all orders. We sincerely apologize for any inconvenience this may cause. Rest assured, we are actively working to improve our services and policies to better accommodate your needs in the future.

 

**Additional Questions or Concerns:**

If you encounter any issues or have questions regarding your preorder, shipping, or any other aspect of your purchase, please reach out to our dedicated customer support team. We will be happy to assist you.

Thank you for your understanding and continued support. Your satisfaction remains at the core of our mission, and we are committed to going above and beyond to exceed your expectations. 

 

Thank you for choosing Sleepy Cow Books.